Return & Refund Policy
Return & Refund Policy – Xevqaro™
At Xevqaro™, we want our customers to shop with confidence when purchasing our products. If your order does not fully meet your expectations, our return and refund policy is designed to help you resolve the issue in a fair and transparent manner.
1. Return Eligibility
Customers may request a return within 30 days of receiving the order, provided the following conditions are satisfied:
• The item has not been used and remains in its original condition
• All original packaging, parts, and accessories are included
• Proof of purchase (such as an order confirmation or receipt) is available
Items that do not meet these requirements may not qualify for a refund.
2. Requesting a Return
To start a return request, please contact our customer support team:
📧 service@xevqaro.com
📞 +1 (818) 318-2399
Once your request has been reviewed and approved, we will provide:
• Instructions for returning the item
• The correct return shipping address
• A return shipping label when applicable
⚠️ Please note that items sent back without prior authorization may not be accepted.
3. Damaged, Defective, or Incorrect Products
We recommend inspecting your package immediately after delivery.
If you receive a damaged, defective, or incorrect item, please contact us within 72 hours of receiving the shipment and include clear photos of:
• The product received
• The external packaging
• The shipping label
After reviewing the information, we will arrange an appropriate solution, which may include a replacement or a refund.
4. Items Not Eligible for Return
Certain products may not be eligible for return, including:
• Items that have been used or altered
• Customized or personalized products
• Gift cards
• Clearance or final sale items
If you are unsure whether your purchase qualifies for return, please contact our support team before returning the product.
5. Product Exchanges
If you wish to exchange a product:
• Contact our support team to request return authorization
• Return the original item following the instructions provided
• Place a new order for the replacement product
This method helps ensure faster processing and product availability.
6. International Orders – EU Customers
Customers located within the European Union may cancel or return their order within 14 days of delivery, regardless of the reason, provided that:
• The item remains unused
• The original packaging is intact
• Proof of purchase is included
This right applies in addition to our standard 30-day return policy for unused items.
7. Refund Processing
After we receive and inspect the returned product, we will notify you regarding the refund approval.
If the return is approved:
• The refund will be issued to the original payment method
• Refund processing may take up to 10 business days, depending on your bank or payment provider
If your refund has not appeared after 15 business days, please contact us:
📧 service@xevqaro.com
8. Return Address
The correct return address and shipping instructions will be provided after your return request has been approved.
Company Contact Information
Xevqaro™
12345 Ventura Blvd, Suite K
Studio City, CA 91604
United States
Phone: +1 (818) 318-2399
Email: service@xevqaro.com
At Xevqaro™, we aim to keep the return and refund process clear and straightforward, because customer satisfaction remains an important part of our service.